UltimateDZM — a drop zone that runs on software, not on the owner's phone
A busy skydiving operation ran on phone calls, paper manifests and the owner's memory. Every booking, waiver and media package passed through the same two hands.
The problem
A busy skydiving operation ran on phone calls, paper manifests and the owner's memory. Every booking, waiver and media package passed through the same two hands.
That made the owner the bottleneck for the entire business: growth meant more hours on the phone, more paper, and more risk of double-bookings and missed follow-ups.
Our solution
Metacognixion built UltimateDZM — a drop-zone operations platform that carries the entire workflow — and operates it in production for the owner.
Digital manifests
Jump manifests and load planning moved from paper to a live system the whole team can see.
Bookings and payments
Customers book and pay online instead of over the phone, with availability managed in one place.
Media delivery
Photo and video packages are delivered through the platform instead of ad-hoc follow-ups.
Built and operated for the owner
Metacognixion runs the platform month to month, so the drop zone gets software and operations in one motion.
The impact
The owner is no longer the bottleneck
Bookings, waivers and media packages no longer route through one person's phone and memory.
One system of record
Manifests, bookings, payments and media live in one platform instead of scattered paper and calls.
Live in production
Running today at Parachute Montréal — a video testimonial from owner Gregory Perrimond is available on request.
We didn't hand over software and leave. We took over the operating problem itself — building the platform and running it month to month, so the drop zone runs on software instead of on the owner's phone.
Facing a process that runs on people's hours?
That's exactly what we redesign.